Sitting here...

Here I am, waiting for a bank to call me back. What else is new?

Sometimes I feel like I waste so much time waiting for people to call me back. I think that because a big part of my job is customer service, I really notice when I'm getting poor service, like now...

So BMO Kingsville, you get my award for sucking. I've tried to reach someone there for days now, and after listening to your incredibly long list of options, then patiently staying on the line for someone to assist me, only to discover after a dozen rings that no operator is currently available. What kind of service is that?

With my impatience building, and an important date looming, and several attempts later, I finally hit '0', although it is not an option, and lo and behold! It rings and someone answers.

I ask for the person I need to speak to, and after a couple of minutes I'm again talking to a human, amazing, however, it's the wrong human. She tells me she'll have to take my name and number because she doesn't know how to transfer me.

Well I completely understand because I know how complicated that new fangeled contraption called a multi line phone system can be. It is after all only 2007!

So anyways, that was well over an hour ago, and I called back. I sat through all the options, rings, and again, no operator available. I decide to let my tension build, and redial, wait, and check my email, then finally after several attempts, an 'operator' becomes available. Maybe she knows how to transfer me to the appropriate person. Oh, no, she doesn't. I don't even have the option of voice mail.

She takes down my name and number again.... and here I sit.

So I presume she's really busy. Give me a break. A bank is more full or bureaucracy and red tape than parliament. It takes forever to get something done.

I hate you. You waste my time. Where would I be if I didn't call my clients back in a timely fashion?

Still, please call me back....